Meraki Medi Spa
Terms & Conditions
Last updated: September 2026
Welcome to Meraki Medi Spa (“Meraki,” “we,” “us” or “our”), located at 410 North Service Road East, Suite 300, Oakville, Ontario L6H 5R2. By accessing our website, booking an appointment or purchasing products or services from us, you agree to the following terms. Please read them carefully.
1. Our Services
Meraki Medi Spa is a nurse-led medical aesthetics practice. Treatments are performed by, or under the supervision of, a Registered Practical Nurse. All treatments require a consultation to confirm you are a suitable candidate. We reserve the right to decline or discontinue treatment where we believe it is not in your best interest.
2. Not Medical Advice
Content on this website — including treatment descriptions, before-and-after imagery and skincare education — is for general information only and does not constitute medical advice, diagnosis or a guarantee of results. Individual results vary. Always discuss your medical history, medications, allergies and expectations with your practitioner before treatment.
3. Consultations, Consent & Eligibility
You must be 18 years of age or older to receive injectable, laser or other medical aesthetic treatments. Before any treatment you will be asked to complete a health intake form and sign an informed consent. Please disclose all relevant health information; withholding information may affect your safety and the outcome of your treatment.
4. Appointments, Cancellations & Late Arrivals
Appointments are booked through our online booking system (Jane) or by phone. We kindly ask for at least 24 hours’ notice to cancel or reschedule. Late cancellations, missed appointments (“no-shows”) or arrivals more than 15 minutes late may be subject to a cancellation fee, forfeiture of a deposit or a shortened appointment. Where a deposit is required to secure a booking, it will be applied to your treatment on the day.
5. Pricing & Payment
Prices are listed in Canadian dollars and do not include applicable taxes. Prices, packages and promotions are subject to change without notice; the price confirmed at the time of your consultation applies. Payment is due in full at the time of service unless otherwise agreed in writing. Package and series purchases must be used within 12 months of purchase unless otherwise stated.
6. Refunds
Because results depend on individual response, we do not offer refunds on treatments once performed. Unopened, unused retail products in original packaging may be exchanged or credited within 14 days of purchase with proof of purchase; opened products cannot be returned for hygiene reasons unless defective. Prepaid packages are non-refundable but, at our discretion, remaining value may be transferred to another service.
7. Promotions, Offers & Complimentary Items
Promotional offers, including seasonal AlumierMD promotions and complimentary products bundled with treatment packages, are available for a limited time, while supplies last, and cannot be combined with other offers unless stated. Complimentary items have no cash value and are not exchangeable. We reserve the right to modify or withdraw any promotion at any time.
8. Skincare Products & the Meraki Skin Shop
AlumierMD products are medical-grade and are dispensed through licensed professionals. Online purchases made through the Meraki Skin Shop are fulfilled by AlumierMD and are additionally subject to AlumierMD’s own terms, shipping and return policies. Please follow all product directions and discontinue use if irritation occurs.
9. Gift Cards & Rewards
Gift cards, where offered, are non-refundable, cannot be redeemed for cash and must be presented at time of redemption. Participation in the AlumierMD Rewards program is governed by AlumierMD’s program terms.
10. Photographs
Clinical photographs may be taken before and after treatment for your medical record. Your images will never be used for marketing or shared publicly without your separate written consent, which you may withdraw at any time.
11. Conduct
We are committed to a respectful, safe environment for clients and staff. We reserve the right to refuse service to anyone who is abusive, under the influence of alcohol or drugs, or who otherwise behaves in a way that compromises safety or comfort.
12. Intellectual Property
All content on this website, including text, logos, graphics and photographs, is owned by or licensed to Meraki Medi Spa and may not be copied, reproduced or distributed without our written permission. AlumierMD and product names are trademarks of their respective owners.
13. Limitation of Liability
To the fullest extent permitted by law, Meraki Medi Spa is not liable for any indirect, incidental or consequential loss arising from your use of this website or reliance on its content. Nothing in these terms limits liability that cannot be excluded under Ontario law.
14. Changes to These Terms
We may update these terms from time to time. The version posted on this website at the time of your visit or booking applies.
15. Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
16. Contact
Questions about these terms? Contact us at [email protected] or (647) 674-8364.